Shipping, Cancellation & Refunds

1. Returns / Refunds

Return/refund requests may be submitted within the Shopee Guarantee period from the date of successful delivery (15 days for Official Shops). Eligible reasons include non-receipt, missing items, an empty parcel, incorrect items, or damaged products. Other reasons will be reviewed case by case based on the request.

2. Shipping standards

Orders paid before 12:00 noon are dispatched on the same day, with delivery taking 1–3 working days. Orders paid after 12:00 noon are dispatched the following day, with delivery taking 1–3 working days. Sundays and public holidays are excluded; ACSEINE dispatches orders Monday through Friday only.