Shipping, Cancel & Refund

 

Delivery and Shipping Procedure

We can operate your purchase and provide delivery within Thailand ONLY.

Express Delivery can be performed on the second date after purchase by Kerry Express: The delivery will take 1-2 working day(s) starting from the delivery date and 3-5 day (s) in other provinces.  

***** NOTICE: Purchase Order will be delivered within working days (MON-FRI except national holidays.)

 

Return & Exchange – Order Summary

In case the product is damaged or mishandled during the delivery procedure,

Please contact Facebook page: https://www.facebook.com/acseine.th/ to “Exchange" within 7 working days. Our brand will deliver the correct within 3-5 working days without charging any delivery fee.  

- The company reserves the right, in any circumstances, to reject any returned goods. (Except we supply defective products, nonfunctional /damaged goods)

- The company reserves the right, in any circumstances to refund. Our company will hereby proceed a replacement with correct, functional product instead of refunding.

**** NOTICE: The company reserves the right in exchanging the products ordered from website www.acseine.in.th ONLY

 

Purchase Order Cancellation

All customers can terminate purchase orders before performing any transaction. The company reserves the right in terminating the paid purchase order.

*** NOTICE : In order to cancel purchase order,  the unpaid purchase order can be terminated within 7 working days

 

Refund

We reserve the right in any circumstances to refund when the order has been paid. Should there is any defect concerning the product, please see "Return  & Exchange-Order Summary"

*** NOTICE : If necessary, we can refund back within 7-10 working days (MON-FRI) to the bank account you have used to purchase OR  the bank account purchased with a credit card in 2-3 bank service days according to the policies of each bank. (As for debit cards, the refund process will take 30-60 days )

The refund will be considered case-by-case.

 

Should you need any assistance, please contact Customer Service Centre by calling 098-260-6906 or FB Page : https://www.facebook.com/acseine.th/ and Line : @Acseinethailand

 

* Please be noted that we reserve the rights to change the policies if necessary *